Verizon outage

[F1phreek]

According to a statement from Verizon... the cause of the outage was simply a problem with the company's software. "This was a software issue and we are conducting a full review of what happened," the company said. "As of now, there is no indication that this was a cyber security issue."

I hate reading this PR trash from companies that have major failures. They need to explain more as to what happened. The cloudstrike outage, multiple Microsoft outages, AWS outages, and Verizon. I get that problems are going to happen but they seem to be happening more often now. Perhaps its because we're more on the cloud now than ever before? Perhaps its because AI is actually making things worse? That would be an interesting podcast discussion.

Its frustrating for us as IT support in these situations. "Sorry your email, browser, and phone are not working. IDK the ETA. I can't fix it. I know you have a deadline you're going to miss now. Sorry I suck at my job." Then the company that caused the issues says nothing to what the problem was. I feel like I'm at least owed a real explanation.

[asyrewicze]

Oh yes.... it's more frustrating than ever, and these types of "issues" are more prevalent than ever as well.... at least my gut says so... I have no data to support that claim, but it certainly feels that way.

They need to explain more as to what happened

This point really sticks out to me. Paul and I have done some webinars and a video or two in the past (pre-SysAdmin Weekly) where we discussed this EXACT point. Cloud providers MUST be more transparent about active issues within their ecosystems. Instead all we seem to get are vague "Not a cyberattack, and we're working on it". This ties right into the abstraction / black-box example Eric and I were discussing in last week's episode as well.

Frustrating to be sure =/