diff --git a/apps/meteor/app/livechat/imports/server/rest/sms.ts b/apps/meteor/app/livechat/imports/server/rest/sms.ts
index b271194c1f05c..c606a17c3a9e1 100644
--- a/apps/meteor/app/livechat/imports/server/rest/sms.ts
+++ b/apps/meteor/app/livechat/imports/server/rest/sms.ts
@@ -33,13 +33,15 @@ const getUploadFile = async (details: Omit<IUpload, '_id'>, fileUrl: string) =>
 		throw new Meteor.Error('error-invalid-url', 'Invalid URL');
 	}
 
-	const response = await fetch(fileUrl, { redirect: 'error' });
+	// Follow redirects to support Twilio media URLs that redirect to actual media location
+	const response = await fetch(fileUrl, { redirect: 'follow' });
 
 	const content = Buffer.from(await response.arrayBuffer());
 
 	const contentSize = content.length;
 
 	if (response.status !== 200 || contentSize === 0) {
+		logger.warn(`Failed to fetch file from ${fileUrl}: status ${response.status}, size ${contentSize}`);
 		throw new Meteor.Error('error-invalid-file-uploaded', 'Invalid file uploaded');
 	}
 
diff --git a/apps/meteor/server/services/omnichannel-integrations/providers/twilio.ts b/apps/meteor/server/services/omnichannel-integrations/providers/twilio.ts
index 26b6dbaea1cf9..bca2ffd69914e 100644
--- a/apps/meteor/server/services/omnichannel-integrations/providers/twilio.ts
+++ b/apps/meteor/server/services/omnichannel-integrations/providers/twilio.ts
@@ -99,6 +99,16 @@ export class Twilio implements ISMSProvider {
 			returnData.media.push(media);
 		}
 
+		// Append media URLs to the message body for better visibility
+		if (returnData.media.length > 0) {
+			const links = returnData.media
+				.map((media) => media.url)
+				.filter((url) => !!url) // skip empty URLs
+				.join('\n');
+
+			returnData.body = [returnData.body, links].filter(Boolean).join('\n');
+		}
+
 		return returnData;
 	}