App crashes on connection to BitBox02

[tlindi]

After giving PIN to BitBox SBP App says "Check Internet Connection" (it is fine) and app closes.

BitBox02 FW 9.23.1
Android 15
App 2.6.5

[SwissBitcoinPay]

Hello @tlindi,

Please provide more details :

• On which app screen (account creation or payout settings edit)
• At which time exactly you plugged the BitBox
• Does the BitBox already have a firmware ?
• Does the BitBox is already paired with the SBP app ?

If you could provide a video, it could greatly help.

[tlindi]

Hello @tlindi,

Please provide more details :

• On which app screen (account creation or payout settings edit)

• Start screen
• Select Signature
• Select Connect hardware wallet
• Select BitBox
• App Asks to Connect BitBox02 (*)

• At which time exactly you plugged the BitBox

When app asks ie above *

And Then Android asks to Choose App to use - I select "Swiss Bitcoin Pay" + Just Once (same issue even I select "Always)
Another App to select is another installed App supporting BitBox02.

Connect hardware wallet view asks to enter password to BitBox02.

After I complete password on BitBox, App briefly shows (now with FW 9.24.1) Getting Accounts - and then it crashes.

• Does the BitBox already have a firmware ?

Yes. Also I updated it to lastest v9.24.0

• Does the BitBox is already paired with the SBP app ?

Yes.

If you could provide a video, it could greatly help.

Will provide likely later on today.

[tlindi]

Here's a video:
https://github.com/user-attachments/assets/3ea88434-4bb0-422d-998e-549282cb6d1d

[tlindi]

I noticed that after crash the App is logged onto my account, but as Employee.

Logging as Wallet works if I insert 12 words.