Always getting TKN_NOT_FOUND error on payment requests.

[simonpearson-vs]

Hi

When making payment requests, I am always getting the following response:

[httpStatusCode] => 404
[customCode] => TKN_NOT_FOUND
[message] => EXT_1: Token does not exist
[description] => Token used with request does not exist, please create a new token
[errorHelpUrl] =>
[originalRequest] =>

We are submitting the customer payment details using the template form, which is successfully returning a token. Our Worldpay template form settings are as follows:

        Worldpay.useTemplateForm({
          'clientKey':'<?=$data['client_key']?>',
          'form':'payment_method',
          'paymentSection':'payment_section',
          'display':'inline',
          'reusable':true,
          'callback': function(obj) {
            if (obj && obj.token) {
              var _el = document.createElement('input');
              _el.value = obj.token;
              _el.type = 'hidden';
              _el.name = 'token';
              document.getElementById('payment_method').appendChild(_el);
              document.getElementById('payment_method').submit();
            }
          }
        });

This token is then being posted to the next stage of our checkout, which then then makes the payment request shown below (sensitive information omitted for security):

{
    "amount":1699,
    "billingAddress":
    {
        "address1":"",
        "city":"",
        "postalCode":"",
        "countryCode":"GB"
    },
    "currencyCode":"GBP",
    "deliveryAddress":
    {
        "firstName":"",
        "lastName":"",
        "address1":"",
        "address2":"",
        "city":"",
        "postalCode":"",
        "countryCode":"GB",
        "telephoneNumber":"01234567890"
    },
    "is3DSOrder":true,
    "name":"",
    "orderDescription":"",
    "orderType":"ECOM",
    "shopperAcceptHeader":"text\/html,application\/xhtml+xml,application\/xml;q=0.9, image\/webp,image\/apng,*\/*;q=0.8",
    "shopperEmailAddress":"",
    "shopperIpAddress":"",
    "shopperSessionId":"WEB77-648",
    "shopperUserAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10_12_4) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/61.0.3163.100 Safari\/537.36",
    "token":"TESTRU44bea883-bd8b-4b5b-8643-298787978cdc"
}

Our WorldPay account is currently in test mode, so we are using the test client and service keys.

When the worldpay.js creates and returns the token, does it automatically save the token on Worldpay, or is there something else that we must do to save the token?

Thanks

[shalinijeevanigi]

Hi Simon,

Did you get answer for your question? I am experiencing the same issue while I integrate my application using json api and Java. After passing the card details to worldpay, I got token back, but while I send this token to createOrder, it throws below exception

com.worldpay.gateway.clearwater.client.core.exception.WorldpayException: API error: EXT_1: Token 'token=TEST_RU_1484d732-5275-401f-84c6-e8c9059e6444' does not exist.

[scott-lsi]

I came across this and solved what was going on with mine, although it may be different in other cases. I was retrieving _token rather than token from my request. Removed the underscore and all's well.