Help Center page in mentioned in footer but page is not available

[AlokPy1484]

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🐞 Bug report

Title: "Help Center page in mentioned in footer but page is not available"

🐞 Description

When we look at footer of www.browseping.com then we can observe that a Help Center page is mentioned
but its linking https://www.browseping.com/help page is not made.

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✅ Solution

Add a page linking to https://www.browseping.com/help and Inside the page there will be information regarding how to use website, a sitemap kinda things
and information on how to raise a issue in GitHub page of BrowserPing and proper format of doing so.

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🧩 Steps to Reproduce

Steps to reproduce the issue:

1. Go to https://www.browseping.com
2. Scroll to end of the page and look for Help Center in right side of footer
3. Click on Help Center and observe the error 404 page

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[akash-kumar-dev]

Thanks for reporting this! Could you elaborate a bit more on the content you envision for the Help & Support page? Specifically, what information would you like to include there before I assign the issue? I'm looking for details on your proposed solution.

[Rafiaminhaj]

Hi @akash-kumar-dev 👋

Thanks for the response. Here’s a clearer breakdown of the proposed solution and content for the Help & Support page:

Proposed Fix

• Create a new /help (or /support) page and update the footer link to point to it.
• Ensure the route works correctly in both dev and production to avoid the 404 error.

Suggested Content for Help Page

• Brief overview of BrowsePing and its purpose
• FAQ section (common questions about usage, privacy, and downloads)
• Support/Contact section with links to:
  • GitHub Issues
  • Documentation (if available)
  • Community or email support (if applicable)

Why this helps

• Prevents broken links in the footer
• Improves user trust and onboarding
• Makes support information easily accessible

If this approach aligns with the project direction, I’d be happy to work on implementing it.
Thanks! 🙂

[AlokPy1484]

Thanks for reporting this! Could you elaborate a bit more on the content you envision for the Help & Support page? Specifically, what information would you like to include there before I assign the issue? I'm looking for details on your proposed solution.

I have mainly three sections in my mind which I would like to add to Help Center page:

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1. FAQ Section

a section with several frequently asked questions with quries like,

• a) How to download extention,
• b) Is browserping available for safari

....

all the questions and answers are going to be inside a accordion component to make it look
up with current trend.

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2. Contribution Guidelines

this section will have a short articla on how to raise a issue and for more information user can
go visit https://github.com/browseping/web/blob/main/CONTRIBUTING.md page

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3. Contact Us

This section will have contact information like, emailID, linkedIn URL, etc..

[Ishta-P-Jain]

Hi @akash-kumar-dev

For the Help Center page, I’m proposing a simple, static page with three clear sections:

1. Create a dedicated Help Center page at ' /help' and update the footer link to point to it, fixing the current 404 issue.

2. Add a simple, user-focused Help Center layout with:

   • An FAQ section (accordion-style) covering common questions such as installation, browser support, and basic usage.
   • A Support & Issue Reporting section explaining how users can report bugs or request features, with a link to the GitHub Issues page and CONTRIBUTING.md.
     -Sitemap / Navigation Help, that is, List of main pages with brief explanations so users know where to find things.

3. Keep the page static, lightweight, and visually consistent with the current dark theme design. No backend or feature changes involved.

Please let me know if this scope works for you.

[akash-kumar-dev]

Hello contributors,

For now, we can create a basic FAQ section with the following examples:

• How do I download the BrowsePing extension? (Include links to web stores, direct build/release installation, and point to GitHub releases for development and stable versions.)
• How do I add friends? (Explain searching by username or name.)
• Can I control what others see about my browsing? (Yes, with available full privacy control.)
• How do leaderboards work? (Based on online hours, giving a monthly global ranking across all users.)

For contact and support, provide the official BrowsePing email (support@browseping.com) and encourage users to open GitHub issues or create new discussions. Point out everything with links.

Remember to follow the CONTRIBUTING.md instructions. PRs related to this that do not follow the guidelines will be closed as invalid. Follow the same UI structure for now. We are expecting very basic things in the help center for now.

Take a reference from the browseping/browser-extension.

[AlokPy1484]

Hello contributors,

For now, we can create a basic FAQ section with the following examples:

• How do I download the BrowsePing extension? (Include links to web stores, direct build/release installation, and point to GitHub releases for development and stable versions.)
• How do I add friends? (Explain searching by username or name.)
• Can I control what others see about my browsing? (Yes, with available full privacy control.)
• How do leaderboards work? (Based on online hours, giving a monthly global ranking across all users.)

For contact and support, provide the official BrowsePing email (support@browseping.com) and encourage users to open GitHub issues or create new discussions. Point out everything with links.

Remember to follow the CONTRIBUTING.md instructions. PRs related to this that do not follow the guidelines will be closed as invalid. Follow the same UI structure for now. We are expecting very basic things in the help center for now.

Take a reference from the browseping/browser-extension.

Could you please add a SWoC tag to it and assign me the issue so that I can start working on it.

[akash-kumar-dev]

Assigned to @AlokPy1484