Stuck on "Firmware Update Mode"

[csanders01914]

When I plug my KeepKey device into my PC, it says
"Bootloader Update Complete
Your device will now restart"
It then goes to a screen that says
"Firmware Update Mode
Bootloader Version 2.1.4
Serial: **************************"

When I connect to Shapeshift, it tells me the bootloader is up to date but the firmware is not. It will not do anything other than show those screens even if i hold down the button when i plug it in or not.

EDIT:

This started after updating the Firmware.

[dscott92]

I am also having the same problem as csanders01914

[palladeuce]

I am also having the same issue here.

[kailedude]

Same issue down to the T but I had a power outage when updating But am having same issue as above.

[dscott92]

I have done everything support has suggested multiple times and i am still having the same problem.

[davidpool14]

i am having the exact same issue, can someone please help us/me?

[oldgob]

Same issue. Just dropping a comment so I get updates.

[charlieb]

Same here, just from a bootloader update.

[palladeuce]

I downloaded the latest version of the keepkey updater app and all seemed to work eventually after multiple attempts. Not sure if this helps?

[kailedude]

I downloaded the latest version of the keepkey updater app and all seemed to work eventually after multiple attempts. Not sure if this helps?

It took me almost a hour and i basically had to disconnect net and clear cache and then attempted to run the updater while no net or anything running like 100 times which disconnecting and reconnecting my KK before the message finally came up for the correct Updater instructions to appear.

[dscott92]

I downloaded the latest version of the keepkey updater app and all seemed to work eventually after multiple attempts. Not sure if this helps?

It took me almost a hour and i basically had to disconnect net and clear cache and then attempted to run the updater while no net or anything running like 100 times which disconnecting and reconnecting my KK before the message finally came up for the correct Updater instructions to appear.

Ive also done the same multiple times with no luck. Im gonna keep trying, hopefully it will work eventually.

[Pezmaster]

Same issue!

[N1NJACUPCAK3]

I'm having the same issue and am disappointed to find that after 17 days there has been no solution here

[TxMike31]

Got mine working. Had the same problem, I don't have my keepkey plugged in to the pc right now so some of the instructions are based on memory. If you click on the 'click here if instructed by tech support' it should open the menu to update bootloader, firmware or both. Make sure you have your backup sentence!! It worked for me with no issues.

[davidpool14]

I hope this helps, i was stuck in the bootloader mode as well, and could not get out of it. I had to goto github and download the new version (which I had before without any success on getting "unstuck" in the bootloader mode) essentially i tried installing it and reinstalling it multiple times, and finally it did connect and I had to update the bootloader and firmware parts separately, and it is finally working, so I do hope this helps the other people that are seriously frustrated (and scared, i know i was, thinking my funds are "stuck, or my keys got "wiped out", not a fun place to be mentally.) It works just fine now, I hope everyone else gets their issues fixed as well.

…

On Wed, Jun 22, 2022 at 10:26 AM TxMike31 ***@***.***> wrote: Got mine working. Had the same problem, I don't have my keepkey plugged in to the pc right now so some of the instructions are based on memory. If you click on the 'click here if instructed by tech support' it should open the menu to update bootloader, firmware or both. Make sure you have your backup sentence!! It worked for me with no issues. — Reply to this email directly, view it on GitHub <#14 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AZUZUGTCSWJGQZALNUCYPALVQMPC7ANCNFSM5X2M5F4A> . You are receiving this because you commented.Message ID: ***@***.***>

[Koolfreak30]

Very same trouble here... I'm stuck since one hour...