HUB Sync issue

[dtech77pl]

What installation are you running?

Production (netalertx) 📦

Is there an existing issue for this?

• I have searched the existing open and closed issues and I checked the docs https://docs.netalertx.com/

The issue occurs in the following browsers. Select at least 2.

• Firefox
• Chrome
• Edge
• Safari (unsupported) - PRs welcome
• N/A - This is an issue with the backend

Current Behavior

After the latest NetAlertx Hub release, the sync does not work.
Do not show any error; everything is green, but devices from the remote site are marked as offline.

In the log file, I see all devices from the remote site.

processed_last_result.Wladek_Site.log

Expected Behavior

Hub Sync work :)

Steps To Reproduce

Update to the latest version v26.3.7

Relevant app.conf settings

docker-compose.yml

Debug or Trace enabled

• I have read and followed the steps in the wiki link above and provided the required debug logs and the log section covers the time when the issue occurs.

Relevant app.log section

  PASTE LOG HERE. Using the triple backticks preserves format.

Docker Logs

  PASTE DOCKER LOG HERE. Using the triple backticks preserves format.

[jokob-sk]

It's working fine on my end :)
Did you change the port as per release notes?

Please provide logs from both, the count and server. Both with debug LOG_LEVEL.

[dtech77pl]

I have tried all the ports listed in the settings.

Full log file from master

query_logs.php_file=app.zip

[dtech77pl]

And a full log from the remote site.

remote site.zip

[dtech77pl]

I rolled back to v26.2.6, and Hub Sync works one more time.

[jokob-sk]

Thanks for the logs - that helped. I think I've found the issue.

This should be fixed in the next release.
It would be great if you could test the ghcr.io/netalertx/netalertx-dev Docker image in ~15 minutes (or once the latest GitHub Action finishes).

⚠️ Please back up everything first, or ideally spin up a separate container with its own DB and config (a copy of your current setup), as database changes may occur.

After updating:

• Click the 🔄 refresh button in the blue header at the top
• Hard refresh your browser cache (shift + reload) to force js and css files reload

Disclaimer: Running the dev container long-term may lead to data loss, as upgrade paths are not guaranteed.

Thanks in advance,
j

[dtech77pl]

Hi,

With the dev build dev-20260308-075826, hub sync works, but :)

I give a unique name, Node name [n], but this is written as NAX-bbefd069

[jokob-sk]

Glad to hear it's working and for testing. Please open a new issue if you think there is a different bug so that these are documented properly.

[jokob-sk]

WORKAROUND for users running the production image:

1. If you have auto-updates configured (e.g. via watchtower) disable them, or pin the current version tag.
2. Download the https://github.com/netalertx/NetAlertX/blob/main/front/plugins/sync/sync.py file
3. Mount it in your docker-compose file to the path /app/front/plugins/sync/sync.py
4. Remove the mount after you upgrade to the next stable version.
5. If you want to get notified of a new release - star the repository and on the repository navigate to 👁️ Watch -> Custom -> Releases -> [✔️].