diff --git a/plugin-hrm-form/src/___tests__/maskIdentifiers/index.test.ts b/plugin-hrm-form/src/___tests__/maskIdentifiers/index.test.ts
index 72ab68a3b9..bec37dcf3c 100644
--- a/plugin-hrm-form/src/___tests__/maskIdentifiers/index.test.ts
+++ b/plugin-hrm-form/src/___tests__/maskIdentifiers/index.test.ts
@@ -16,18 +16,47 @@
 
 /* eslint-disable camelcase */
 
-import { Manager } from '@twilio/flex-ui';
+import { Manager, Notifications } from '@twilio/flex-ui';
 import each from 'jest-each';
 
-import { maskConversationServiceUserNames } from '../../maskIdentifiers';
+import { maskConversationServiceUserNames, maskChannelStringsWithIdentifiers } from '../../maskIdentifiers';
 import { getInitializedCan } from '../../permissions/rules';
 import { PermissionActions } from '../../permissions/actions';
+import { lookupTranslation } from '../../translations';
 
 jest.mock('../../permissions/rules', () => ({
   getInitializedCan: jest.fn(),
 }));
 
+jest.mock('../../translations', () => ({
+  lookupTranslation: jest.fn(),
+}));
+
+jest.mock('@twilio/flex-ui', () => ({
+  Manager: {
+    getInstance: jest.fn(),
+  },
+  Notifications: {
+    registeredNotifications: new Map(),
+  },
+  NotificationIds: {
+    NewChatMessage: 'NewChatMessage',
+    IncomingTask: 'IncomingTask',
+  },
+  DefaultTaskChannels: {
+    ChatSms: { name: 'ChatSms' },
+  },
+  MessageList: {
+    Content: { remove: jest.fn() },
+  },
+}));
+
+const mockRegisteredNotifications = Notifications.registeredNotifications as Map<string, any>;
+
+const mockLookupTranslation = lookupTranslation as jest.MockedFunction<typeof lookupTranslation>;
+
 const mockGetInitializedCan = getInitializedCan as jest.MockedFunction<typeof getInitializedCan>;
+const mockManagerGetInstance = Manager.getInstance as jest.MockedFunction<typeof Manager.getInstance>;
 
 describe('maskConversationServiceUserNames', () => {
   let mockManager: any;
@@ -391,3 +420,85 @@ describe('maskConversationServiceUserNames', () => {
     });
   });
 });
+
+describe('maskChannelStringsWithIdentifiers', () => {
+  let mockCan: jest.Mock;
+
+  const createChannelType = (name = 'default') => ({
+    name,
+    templates: {
+      IncomingTaskCanvas: { firstLine: '' },
+      TaskListItem: { firstLine: '', secondLine: '' },
+      CallCanvas: { firstLine: '' },
+      TaskCanvasHeader: { title: '' },
+      Supervisor: {
+        TaskCanvasHeader: { title: '' },
+        TaskOverviewCanvas: { firstLine: '' },
+      },
+      TaskCard: { firstLine: '' },
+    },
+    notifications: {
+      override: {} as Record<string, (notification: any) => void>,
+    },
+  });
+
+  beforeEach(() => {
+    mockCan = jest.fn();
+    mockGetInitializedCan.mockReturnValue(mockCan);
+    mockManagerGetInstance.mockReturnValue({ strings: { MaskIdentifiers: 'MASKED' } } as any);
+    mockLookupTranslation.mockReturnValue('Masked Title');
+    mockRegisteredNotifications.clear();
+    mockRegisteredNotifications.set('IncomingTask', {});
+  });
+
+  afterEach(() => {
+    jest.clearAllMocks();
+  });
+
+  describe('when VIEW_IDENTIFIERS permission is denied', () => {
+    beforeEach(() => {
+      mockCan.mockImplementation((action: string) => action !== PermissionActions.VIEW_IDENTIFIERS);
+    });
+
+    test('sets notification override for NewChatMessage', () => {
+      const channelType = createChannelType();
+      maskChannelStringsWithIdentifiers(channelType as any);
+      expect(typeof channelType.notifications.override.NewChatMessage).toBe('function');
+    });
+
+    test('notification override handler sets browser title using lookupTranslation', () => {
+      const channelType = createChannelType();
+      maskChannelStringsWithIdentifiers(channelType as any);
+
+      const notification = { options: { browser: { title: '' } } };
+      channelType.notifications.override.NewChatMessage(notification);
+
+      expect(mockLookupTranslation).toHaveBeenCalledWith('BrowserNotification-ChatMessage-MaskedTitle');
+      expect(notification.options.browser.title).toBe('Masked Title');
+    });
+
+    test('deletes IncomingTask notification', () => {
+      const channelType = createChannelType();
+      maskChannelStringsWithIdentifiers(channelType as any);
+      expect(mockRegisteredNotifications.has('IncomingTask')).toBe(false);
+    });
+  });
+
+  describe('when VIEW_IDENTIFIERS permission is granted', () => {
+    beforeEach(() => {
+      mockCan.mockReturnValue(true);
+    });
+
+    test('does not set notification override', () => {
+      const channelType = createChannelType();
+      maskChannelStringsWithIdentifiers(channelType as any);
+      expect(channelType.notifications.override.NewChatMessage).toBeUndefined();
+    });
+
+    test('does not delete IncomingTask notification', () => {
+      const channelType = createChannelType();
+      maskChannelStringsWithIdentifiers(channelType as any);
+      expect(mockRegisteredNotifications.has('IncomingTask')).toBe(true);
+    });
+  });
+});
diff --git a/plugin-hrm-form/src/___tests__/translations/index.test.ts b/plugin-hrm-form/src/___tests__/translations/index.test.ts
index 849363e8fc..9f5552a70f 100644
--- a/plugin-hrm-form/src/___tests__/translations/index.test.ts
+++ b/plugin-hrm-form/src/___tests__/translations/index.test.ts
@@ -14,13 +14,20 @@
  * along with this program.  If not, see https://www.gnu.org/licenses/.
  */
 
-import { loadTranslations, initLocalization } from '../../translations';
+import { Manager } from '@twilio/flex-ui';
+
+import { loadTranslations, initLocalization, lookupTranslation } from '../../translations';
 
-// Mock translation files at the top level
 jest.mock('../../translations/en.json', () => ({}), { virtual: true });
 jest.mock('../../translations/en-US.json', () => ({}), { virtual: true });
 jest.mock('../../translations/en-GB.json', () => ({}), { virtual: true });
 
+jest.mock('@twilio/flex-ui', () => ({
+  Manager: {
+    getInstance: jest.fn(),
+  },
+}));
+
 const mockGetAseloFeatureFlags = jest.fn();
 const mockGetHrmConfig = jest.fn();
 const mockGetDefinitionVersions = jest.fn();
@@ -160,3 +167,31 @@ describe('Hierarchical Translations', () => {
     });
   });
 });
+
+describe('lookupTranslation', () => {
+  const mockManagerGetInstance = Manager.getInstance as jest.MockedFunction<typeof Manager.getInstance>;
+
+  afterEach(() => {
+    jest.clearAllMocks();
+  });
+
+  test('returns compiled string for a key that exists in Manager strings', () => {
+    mockManagerGetInstance.mockReturnValue({ strings: { MyKey: 'Hello World' } } as any);
+    expect(lookupTranslation('MyKey')).toBe('Hello World');
+  });
+
+  test('falls back to using the code itself as template when key does not exist in Manager strings', () => {
+    mockManagerGetInstance.mockReturnValue({ strings: {} } as any);
+    expect(lookupTranslation('FallbackKey')).toBe('FallbackKey');
+  });
+
+  test('passes parameters to the Handlebars template', () => {
+    mockManagerGetInstance.mockReturnValue({ strings: { Greeting: 'Hello {{name}}!' } } as any);
+    expect(lookupTranslation('Greeting', { name: 'World' })).toBe('Hello World!');
+  });
+
+  test('uses empty parameters object by default', () => {
+    mockManagerGetInstance.mockReturnValue({ strings: { SimpleMsg: 'No params here' } } as any);
+    expect(lookupTranslation('SimpleMsg')).toBe('No params here');
+  });
+});
diff --git a/plugin-hrm-form/src/maskIdentifiers/index.ts b/plugin-hrm-form/src/maskIdentifiers/index.ts
index 69d1b14072..a2a9d17783 100644
--- a/plugin-hrm-form/src/maskIdentifiers/index.ts
+++ b/plugin-hrm-form/src/maskIdentifiers/index.ts
@@ -15,21 +15,32 @@
  * along with this program.  If not, see https://www.gnu.org/licenses/.
  */
 import {
-  Strings,
-  TaskChannelDefinition,
-  MessageList,
-  StateHelper,
+  AppState,
   ConversationHelper,
-  TaskHelper,
   DefaultTaskChannels,
   Manager,
-  AppState,
+  MessageList,
+  Notifications,
+  NotificationIds,
+  StateHelper,
+  Strings,
+  TaskChannelDefinition,
+  TaskHelper,
 } from '@twilio/flex-ui';
 // Weird type to pull in, but I can't see how it can be inferred from the public API, so it's this or 'any' xD
 import type { ChatProperties } from '@twilio/flex-ui/src/internal-flex-commons/src';
 
 import { getInitializedCan } from '../permissions/rules';
 import { PermissionActions } from '../permissions/actions';
+import { lookupTranslation } from '../translations';
+
+const maskNotifications = (channelType: TaskChannelDefinition) => {
+  channelType.notifications.override[NotificationIds.NewChatMessage] = notification => {
+    notification.options.browser.title = lookupTranslation('BrowserNotification-ChatMessage-MaskedTitle');
+  };
+  // Trying to modify this notification doesn't appear to work so remove it
+  Notifications.registeredNotifications.delete(NotificationIds.IncomingTask);
+};
 
 // Mask identifiers in the channel strings
 export const maskChannelStringsWithIdentifiers = (channelType: TaskChannelDefinition) => {
@@ -80,6 +91,7 @@ export const maskChannelStringsWithIdentifiers = (channelType: TaskChannelDefini
   TaskCard.firstLine = 'MaskIdentifiers';
 
   Supervisor.TaskOverviewCanvas.firstLine = 'MaskIdentifiers';
+  maskNotifications(channelType);
 };
 
 // Mask identifiers in the manager strings & messaging canvas
diff --git a/plugin-hrm-form/src/translations/en.json b/plugin-hrm-form/src/translations/en.json
index 9ea2830a19..c861e52987 100644
--- a/plugin-hrm-form/src/translations/en.json
+++ b/plugin-hrm-form/src/translations/en.json
@@ -660,5 +660,6 @@
 
   "Modals-ConfirmDialog-ConfirmButton": "OK",
   "Modals-CloseDialog-CancelButton": "Cancel",
-  "Modals-CloseDialog-DiscardButton": "Discard"
+  "Modals-CloseDialog-DiscardButton": "Discard",
+  "BrowserNotification-ChatMessage-MaskedTitle": "New message"
 }
diff --git a/plugin-hrm-form/src/translations/index.ts b/plugin-hrm-form/src/translations/index.ts
index 4406762754..0423eb2852 100644
--- a/plugin-hrm-form/src/translations/index.ts
+++ b/plugin-hrm-form/src/translations/index.ts
@@ -14,6 +14,9 @@
  * You should have received a copy of the GNU Affero General Public License
  * along with this program.  If not, see https://www.gnu.org/licenses/.
  */
+import Handlebars from 'handlebars';
+import { Manager } from '@twilio/flex-ui';
+
 import { getDefinitionVersions } from '../hrmConfig';
 
 // default language to initialize plugin
@@ -117,3 +120,8 @@ export const initLocalization = (localizationConfig: LocalizationConfig, helplin
 
   return { translateUI, getMessage };
 };
+
+export const lookupTranslation = (code: string, parameters: Record<string, string> = {}): string => {
+  const { strings } = Manager.getInstance();
+  return Handlebars.compile(strings[code] ?? code)(parameters);
+};