Ada Skills

Agent Skills for the Ada MCP Server. These skills help AI assistants use Ada's tools effectively for analyzing and improving your AI agent's performance.

What are Agent Skills?

Agent Skills are a lightweight, open format for extending AI agent capabilities with specialized knowledge and workflows. Skills ensure AI assistants know exactly which tools to use and how to use them for specific tasks.

Why Skills?

When you have multiple MCP servers installed (Ada, analytics tools, CRM systems, etc.), AI assistants need to decide which tools to use for each task. Skills explicitly bind workflows to Ada's MCP tools, ensuring:

• The AI assistant uses Ada's data for Ada-related questions
• Workflows follow best practices for analyzing conversation data
• Results are consistent and reliable across different AI assistants

Available Skills

Skill	Description
ada-csat-improvement	Analyze CSAT and get improvement recommendations
ada-ar-optimization	Improve automated resolution rate
ada-performance-check	Quick health check of key metrics
ada-issue-diagnosis	Diagnose performance drops and issues
ada-conversation-simulation	Test agent responses before going live
ada-configuration-review	Review and audit current configuration

Installation

Claude Code (Recommended)

Install via the plugin marketplace with one command:

/plugin marketplace add AdaSupport/ada-skills
/plugin install ada-mcp-skills@ada-skills

OpenAI Codex

Clone and copy to your Codex skills directory:

git clone https://github.com/AdaSupport/ada-skills.git
cp -r ada-skills/* ~/.codex/skills/

Cursor

Skills are automatically discovered from the .cursor/skills/ directory in your workspace:

git clone https://github.com/AdaSupport/ada-skills.git ~/.cursor/skills/ada-skills

Manual Installation

For other tools, clone and add to your skills directory:

git clone https://github.com/AdaSupport/ada-skills.git
# Then configure your tool to load skills from this directory

See the Agent Skills integration guide for adding skills support to other tools.

Requirements

• Ada MCP Server connected to your MCP client
• Some skills require access to beta features (e.g., simulate_conversation)

Usage Examples

Once installed, simply ask questions naturally:

• "How can I improve my CSAT?" → Uses ada-csat-improvement skill
• "Why did AR drop yesterday?" → Uses ada-issue-diagnosis skill
• "Give me a quick health check" → Uses ada-performance-check skill
• "Test how the agent responds to refund requests" → Uses ada-conversation-simulation skill

The AI assistant will automatically activate the appropriate skill and use Ada's MCP tools.

Ada MCP Tools Reference

These skills work with the following Ada MCP tools:

Tool	Description
get_ada_metric	Retrieve CSAT, AR, volume metrics
get_available_filters	Get filter options for conversations
get_conversations_by_filters	Find conversations matching criteria
get_conversation	Get full transcript for a conversation
get_ada_configuration	Review playbooks, actions, coaching
search_knowledge	Search knowledge base articles
search_coaching	Search coaching rules
list_channels	List available communication channels
simulate_conversation	Test agent responses (beta)

Contributing

We welcome contributions! To add or improve a skill:

1. Follow the Agent Skills specification
2. Test your skill with the Ada MCP server
3. Submit a pull request

License

Apache-2.0