Skip to content
Merged
Show file tree
Hide file tree
Changes from all commits
Commits
File filter

Filter by extension

Filter by extension

Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
148 changes: 148 additions & 0 deletions FIX_SUMMARY.md
Original file line number Diff line number Diff line change
@@ -0,0 +1,148 @@
# API Connection Issue - Fix Summary

## Problem Statement

Users were experiencing authentication timeouts when trying to connect to the PocketOption API. The error logs showed:

```
WARNING | pocketoptionapi_async.websocket_client:receive_messages:395 - WebSocket connection closed
WARNING | pocketoptionapi_async.client:_start_regular_connection:245 - Failed to connect to region DEMO: Authentication timeout
```

### Root Cause

The issue was that users were providing the SSID in the wrong format. Instead of providing the complete authentication message:
```python
SSID = '42["auth",{"session":"your_session","isDemo":1,"uid":12345,"platform":1}]'
```

They were only providing the session ID:
```python
SSID = 'dxxxxxxxxxxxxxxxxxxxxxxxxxxxx' # Wrong!
```

While the library technically supports both formats, using just the session ID requires additional parameters (uid, platform) to be set correctly. The real issue was:
1. **Poor error messages**: Authentication failures showed generic "timeout" messages
2. **No format validation**: The library accepted any string without validation
3. **Unclear documentation**: Users didn't understand which format to use

## Solution Implemented

### 1. SSID Format Validation (client.py)

Added `_validate_and_parse_ssid()` method that:
- Validates SSID is not empty and is a string
- Detects if SSID is in complete format (`42["auth",{...}]`) or raw format
- Provides helpful error messages with format examples
- Warns users if raw session ID looks too short

### 2. Enhanced Error Messages

#### At Initialization
When SSID format is invalid, users now get:
```
InvalidParameterError: SSID must be a non-empty string.
Expected format: 42["auth",{"session":"...","isDemo":1,"uid":0,"platform":1}]
```

#### During Authentication
When authentication fails, users now get:
```
AuthenticationError: Authentication timeout - server did not respond to authentication request.
This usually means your SSID is invalid or expired.
Please get a fresh SSID from browser DevTools (F12) -> Network tab -> WS filter ->
look for authentication message starting with 42["auth",{"session":"...",
```

#### Server Rejection
When server returns "NotAuthorized", users now get:
```
AuthenticationError: Authentication failed: Invalid or expired SSID - Server returned NotAuthorized.
Please verify your SSID is correct.
SSID should be in format: 42["auth",{"session":"your_session","isDemo":1,"uid":12345,"platform":1}].
Get it from browser DevTools (F12) -> Network tab -> WS filter -> look for message starting with 42["auth",
```

### 3. Improved Documentation (README.md)

Added a new troubleshooting section specifically for authentication timeout errors:
- Shows correct vs incorrect SSID format with visual indicators (✅/❌)
- Provides step-by-step instructions to get the correct SSID
- Moved to appear before other common errors for better visibility

### 4. Example Script (examples/correct_ssid_usage.py)

Created a comprehensive example that:
- Shows step-by-step instructions to get SSID from browser
- Demonstrates correct usage
- Handles errors gracefully with helpful troubleshooting tips
- Can be run interactively or with demo SSID

## Files Modified

1. **pocketoptionapi_async/client.py**
- Added `_validate_and_parse_ssid()` for early validation
- Enhanced `_parse_complete_ssid()` with better error handling
- Updated `_wait_for_authentication()` to detect auth errors and provide better messages
- All error messages now include format examples

2. **pocketoptionapi_async/websocket_client.py**
- Enhanced authentication error messages in `_handle_auth_message()`
- Better logging when server rejects SSID

3. **README.md**
- Added "Authentication timeout or connection immediately closes" section
- Shows correct vs wrong format with examples
- Provides clear steps to get correct SSID

4. **examples/correct_ssid_usage.py** (new file)
- Interactive example showing correct usage
- Clear instructions and error handling
- Demonstrates best practices

## Testing

Verified that:
1. ✅ Empty SSID is rejected with helpful error message
2. ✅ Malformed SSID is rejected with helpful error message
3. ✅ SSID missing required fields is rejected with helpful error message
4. ✅ Valid SSID format is accepted and parsed correctly
5. ✅ Existing tests still pass (test_ssid_formats.py, test_complete_ssid.py)
6. ✅ Error messages include format examples and troubleshooting guidance

## Benefits

1. **Faster Problem Resolution**: Users immediately know their SSID format is wrong
2. **Better User Experience**: Clear, actionable error messages instead of generic timeouts
3. **Self-Service**: Users can fix the issue themselves without asking for help
4. **Reduced Support Load**: Common mistakes are caught early with guidance
5. **Backward Compatible**: Existing code continues to work, just with better error messages

## Usage Example

### Before (confusing error):
```python
client = AsyncPocketOptionClient(ssid="wrong_format")
await client.connect()
# Error: Authentication timeout
# User: "What? Why did it timeout?"
```

### After (clear guidance):
```python
client = AsyncPocketOptionClient(ssid="wrong_format")
# Error: SSID is too short. If you're having connection issues,
# please use the complete SSID format:
# 42["auth",{"session":"your_session","isDemo":1,"uid":12345,"platform":1}]
# User: "Ah! I need to use the complete format from DevTools!"
```

## Conclusion

This fix addresses the root cause of user confusion by:
- Validating SSID format early
- Providing clear, actionable error messages
- Including format examples in all error messages
- Documenting common mistakes and solutions

Users experiencing "authentication timeout" will now immediately understand that they need to use the complete SSID format from browser DevTools, rather than just the session ID.
34 changes: 32 additions & 2 deletions README.md
Original file line number Diff line number Diff line change
Expand Up @@ -73,9 +73,39 @@ Example SSID format:

If you are unable to find it, try running the automatic SSID scraper under the `tools` folder.

## Comon errors
## Common errors

### Traceback:
### Authentication timeout or connection immediately closes

If you see errors like:
```
WARNING | pocketoptionapi_async.websocket_client:receive_messages:395 - WebSocket connection closed
WARNING | pocketoptionapi_async.client:_start_regular_connection:245 - Failed to connect to region DEMO: Authentication timeout
```

**Solution**: Your SSID is likely in the wrong format or is expired. Make sure you are using the **complete SSID format**, not just the session ID:

✅ **Correct format:**
```python
SSID = '42["auth",{"session":"n1p5ah5u8t9438rbunpgrq0hlq","isDemo":1,"uid":84402008,"platform":1}]'
```

❌ **Wrong format (just the session):**
```python
SSID = 'dxxxxxxxxxxxxxxxxxxxxxxxxxxxx' # This won't work!
```

To get the correct SSID:
1. Open PocketOption in your browser
2. Open Developer Tools (F12)
3. Go to Network tab
4. Filter by "WS" (WebSocket)
5. Look for a message that starts with `42["auth",`
6. Copy the **entire message** including the `42["auth",{...}]` part

### Websockets version error

## Traceback:
Copy link

Copilot AI Dec 25, 2025

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

Incorrect section header structure. The header "## Traceback:" should be "### Traceback:" to maintain proper heading hierarchy, as it appears under the "### Websockets version error" section.

Suggested change
## Traceback:
### Traceback:

Copilot uses AI. Check for mistakes.
```
2025-07-13 15:25:16.531 | INFO | pocketoptionapi_async.client:__init__:130 - Initialized PocketOption client (demo=True, uid=105754921, persistent=False) with enhanced monitoring
2025-07-13 15:25:16.532 | INFO | pocketoptionapi_async.client:connect:162 - Connecting to PocketOption...
Expand Down
107 changes: 107 additions & 0 deletions examples/correct_ssid_usage.py
Original file line number Diff line number Diff line change
@@ -0,0 +1,107 @@
"""
Example demonstrating the correct way to use SSID with PocketOption API

This example shows how to:
1. Get the correct SSID format from browser
2. Initialize the client properly
3. Handle authentication errors
"""

import asyncio
from pocketoptionapi_async import AsyncPocketOptionClient
from pocketoptionapi_async.exceptions import InvalidParameterError, AuthenticationError


async def main():
print("=" * 70)
print("PocketOption API - Correct SSID Usage Example")
print("=" * 70)

print("\n📋 INSTRUCTIONS:")
print("1. Open PocketOption in your browser (https://pocketoption.com)")
print("2. Press F12 to open Developer Tools")
print("3. Go to the Network tab")
print("4. Filter by 'WS' (WebSocket)")
print("5. Look for a message starting with: 42[\"auth\",")
print("6. Copy the ENTIRE message (including 42[\"auth\",{...}])")
print("\n")

# Example of CORRECT SSID format
print("✅ CORRECT SSID format:")
print(' 42["auth",{"session":"your_session_here","isDemo":1,"uid":12345,"platform":1}]')
print("\n")

# Example of WRONG format
print("❌ WRONG SSID format (just the session ID):")
print(' dxxxxxxxxxxxxxxxxxxxxxxxxxxxx')
print("\n")

# Get SSID from user
ssid_input = input("Enter your SSID (or press Enter to see demo): ").strip()

if not ssid_input:
print("\n📝 Using demo SSID to show validation...")
ssid_input = '42["auth",{"session":"demo_session_id","isDemo":1,"uid":12345,"platform":1}]'

print("\n" + "=" * 70)

try:
print("🔧 Initializing PocketOption client...")

# Create client with SSID
client = AsyncPocketOptionClient(
ssid=ssid_input,
is_demo=True, # Set to False for live trading
enable_logging=True # Set to False to reduce console output
)

print("✅ Client initialized successfully!")
print(f" Session ID: {client.session_id[:20]}...")
print(f" User ID: {client.uid}")
print(f" Demo mode: {client.is_demo}")
print("\n")

# Try to connect
print("🔌 Connecting to PocketOption...")
connected = await client.connect()

if connected:
print("✅ Connected successfully!")

# Get balance
try:
balance = await client.get_balance()
print(f"💰 Balance: {balance.balance} {balance.currency}")
except Exception as e:
print(f"⚠️ Could not get balance: {e}")

# Disconnect
await client.disconnect()
print("✅ Disconnected successfully")

else:
print("❌ Connection failed")
print("\n💡 Troubleshooting:")
print(" • Make sure your SSID is in the correct format")
print(" • Your SSID might be expired - get a fresh one from browser")
print(" • Make sure you copied the ENTIRE message including 42[\"auth\",{...}]")

except InvalidParameterError as e:
print(f"\n❌ SSID Format Error:")
print(f" {e}")
print("\n💡 Make sure you're using the complete SSID format from browser DevTools!")

except AuthenticationError as e:
print(f"\n❌ Authentication Error:")
print(f" {e}")
print("\n💡 Your SSID might be expired. Get a fresh one from your browser!")

except Exception as e:
print(f"\n❌ Unexpected Error:")
print(f" {type(e).__name__}: {e}")

print("\n" + "=" * 70)


if __name__ == "__main__":
asyncio.run(main())
Loading