Bank-IT-Support-Management-System

The Bank IT Support Management System is a comprehensive solution designed to streamline support request tracking for bank branches and facilitate efficient communication between IT managers and officers. This system is built with a user-friendly interface and utilizes modern technologies for both frontend and backend development.

Features

For Branches

• Request Support:
  • Branches can submit support requests, specifying the nature of the issue they're facing.
• Track Requests:
  • View the status of their support requests, including assignment details and resolution status.
• View Assigned IT Officer:
  • Identify the assigned IT Officer for each request.
• View Fixed Requests:
  • Access a separate section to see already fixed requests.

For IT Officers

• Assigned Requests:
  • IT Officers can view and manage the support requests assigned to them.
• Resolve Requests:
  • Mark requests as resolved once the issue is fixed.
• Unmark Requests:
  • Officers can unmark resolved requests within a 45-minute time frame.

For IT Managers

• Manage Requests:
  • View and manage all support requests for every branch.
  • Assign IT Officers to specific requests and change assignments within a 30-minute window.
• User Management:
  • Create, edit, and delete IT Officer accounts.
  • Add additional IT Managers with a unique passcode.
• Branch Management:
  • Add, edit, and delete branches.

Technologies Used

• Frontend:

  • React Library
  • Tailwind CSS for styling
  • Material Icons
  • React-Bootstrap
  • Redux for state management

• Backend:

  • ExpressJS framework
  • MongoDB for the database

Installation

1. Clone the repository.

git clone https://github.com/Dagi07/Bank-IT-Support-Management-System.git

2. Install dependencies for the frontend.

cd bank-it-support-management-system/frontend npm install

3. Install dependencies for the backend.

cd ../backend npm install

4. Configure MongoDB connection in the backend. Update the .env file with your MongoDB URI.

5. Start the frontend and backend servers.

In frontend directory

npm start

In backend directory

node app

Usage

• Access the application at http://localhost:5173 in your browser.
• Login with your credentials (branch, IT Officer, or IT Manager) to start using the system.

Contributing

• If you would like to contribute to the project, contact me.

License

This project is licensed under the MIT License.

Acknowledgments

• Special thanks to the contributors and users who have provided valuable feedback and support.