SENTIA - The Soul of Your Customer Data

SENTIA is an AI-powered Customer Feedback & Sentiment Analysis SaaS platform. It transforms raw customer feedback from various sources (Email, Chat, Social, CRM) into actionable empathy and strategic insights at scale.

🚀 Features

• Real-time Sentiment Analysis 2.0: Detects nuance, sarcasm, urgency, and specific emotions with high accuracy.
• Automated Routing: Instantly routes high-churn-risk tickets to retention teams and bugs to engineering.
• Multi-Language Support: Native analysis in 40+ languages.
• Unified Data Ingestion: Connects with Zendesk, Intercom, Salesforce, Slack, and more.
• Insight Agent: Natural language query interface to ask complex questions about your data.

🛠️ Tech Stack

• Frontend: React, Vite
• Styling: Tailwind CSS
• Icons: Lucide React
• Animations: Framer Motion
• Charts: Recharts

📦 Installation

1. Clone the repository:

   git clone https://github.com/yourusername/sentia.git

2. Install dependencies:

   npm install

3. Start the development server:

   npm run dev

📄 License

This project is licensed under the ISC License.