Helpdesk site

A project by Pomy's IT department, aimed at automating the process of assigning roles and displaying on-call technicians on a terminal. All modifications can be made easily via a web interface. Wtih this tool, plannings can be generated manually, and, if configured, automatically.

This app uses CodeIgniter, along with HTML, CSS (with Bootstrap) and JavaScript.

Software requirements

To make this app work, you'll need to have both PHP and Composer installed.

Installation processes are not detailled here.

Cloning the project

1. Clone the repository into your server root.
2. Open the project in your text editor.
3. Copy-paste the env_dist file.
4. Rename the new file .env and edit it :
   • Make sure that the CI_ENVIRONMENT variable is set to the correct value.
     • development when working on the project, production when publishing the application.
   • app.baseURL must contain the URL to the root of your website.
     • Example : app.baseURL = 'https://orif.ch/'
   • Modify the database.default. fields with the informations matching your server.
   • Don't forget to uncomment the code you edited.
5. On your server, create manually a new database.
   • Its name has to be the same as defined in the .env file, in the database.default.database field.
   • Use utf8_general_ci or utf8mb4_general_ci collation.
6. On a new terminal, on project root, execute php spark migrate --all. This inserts all tables and default values in the database.

You're all set!

The helpdesk part of the project is under orif\helpdesk.