Modern, Beautiful and Fast Live Chat application that help your customers to solve their problems in easiest way.
- Increasing of agents productivity and speed of response to cutomers.
- It's perfectly desgined that engage your customers on website.
- See all online users and their activity on website.
- Get users feedback after that chat finished.
- Chat always available for all of your customers.
- Transfer chat to other agents.
- Get detailed reports of agents activity and .... in previous months.
- Shortcuts for changing chats and increasing productivity.
- Management panel for adminitrators.
- Teamwork tools for agents.
- Chat with other agents for solving customers problems.
- ...
Phase One
- Desgining Beautiful Chat For client side.
- Desgining Beautiful Panel for agents.
- Sending and receiving messages.
- Sending files and images in chat.
- Sending stickers in chat.
- Capability of chatting with serveral users at the same time.
- Monitoring online customers activity.
- Getting each user information ( location, previous activity, email , .... )
- Saving customers chat history for increasing speed of response.
- Using redis for saving users details and chats history.
- Getting reports of accepted chats and missed chats in agents dashboard.
- Getting reports of previous month activity for each agent.
- Using charts for showing agents progress and reports in previous months.
- ...
Phase Two
- Replacing redis service with MongoDB service.
- Login and Sign out Ability for agents.
- Away/Busy state for each agent.
- Drag && Drop ability of Live chat in client side.
- Capability of opening more than one chat window in agent panel.
- Saving agents information in database.
- Sticky notes for agents.
- Awesome productivity tools for agents.
- Better reports of chats and agents prgoress and activity in dashboard.
- ...
Next Phases
- Awesome Teamwork tools for agents.
- Powerfull Administrator Panel for managing agents activity, progress and ... .
- Mobile application ( IOS, Android, Windows Phone )
- Desktop application ( Windows, MacOS )
- Wordpress Plugin
- ...
Email : Dani.nasiri@gmail.com
MIT