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Update language transition logic in webchat template #3970

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Update language transition logic in webchat template #3970

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46 changes: 45 additions & 1 deletion twilio-iac/helplines/ca/templates/studio-flows/webchat.tftpl
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Original file line number Diff line number Diff line change
Expand Up @@ -356,7 +356,7 @@ ${
"event": "noMatch"
},
{
"next": "check_counsellors_fr_post_queue",
"next": "split_language_post_queue",
"event": "match",
"conditions": [
{
Expand Down Expand Up @@ -1739,6 +1739,50 @@ ${
"to": "{{contact.channel.address}}",
"body": "Bonjour. Merci de nous avoir contactés. De manière inattendue, nous ne sommes pas en mesure de répondre à ton clavardage en direct. Toutefois, nous aimerions te proposer quelques alternatives, afin de pouvoir t'offrir du soutien. Si tu souhaites parler à un·e intervenant·e, appelle le 1-800-668-6868. Si tu préfères texter avec un·e répondant·e en situation de crise, envoyez le mot « Parler » par texto au 686868 ou connecte-toi via notre site web : https://jeunessejecoute.ca/besoin-daide-maintenant-envoie-nous-un-texto. Notre service de clavardage en français sera de nouveau disponible demain à 19 h(HE). En cas d’urgence, compose le 911. Merci. Prends soin de toi."
}
},
{
"name": "split_language_post_queue",
"type": "split-based-on",
"transitions": [
{
"event": "noMatch"
},
{
"next": "engagement",
"event": "match",
"conditions": [
{
"friendly_name": "If value contains en-CA",
"arguments": [
"{{trigger.message.ChannelAttributes.pre_engagement_data.language}}"
],
"type": "contains",
"value": "en-CA"
}
]
},
{
"next": "check_counsellors_fr_post_queue",
"event": "match",
"conditions": [
{
"friendly_name": "If value contains fr-CA",
"arguments": [
"{{trigger.message.ChannelAttributes.pre_engagement_data.language}}"
],
"type": "contains",
"value": "fr-CA"
}
]
}
],
"properties": {
"input": "{{trigger.message.ChannelAttributes.pre_engagement_data.language}}",
"offset": {
"x": 2100,
"y": 1760
}
}
}
],
"initial_state": "Trigger",
Expand Down
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