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Merged
sinehome merged 8 commits into from
Feb 27, 2026
Merged

NZBA Pre/Post Survey #3971

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085c01b
lex
sinehome Feb 18, 2026
b4c5f7a
flags
sinehome Feb 18, 2026
6f1b0f9
fix bots
sinehome Feb 18, 2026
41e51f2
filter expressions
sinehome Feb 18, 2026
7501c4a
change template
sinehome Feb 18, 2026
9b6d647
bot language
sinehome Feb 18, 2026
09559d2
remove alias id
sinehome Feb 20, 2026
a952636
update
sinehome Feb 24, 2026
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12 changes: 12 additions & 0 deletions lambdas/packages/hrm-form-definitions/form-definitions/nzba/v1/insights/postSurvey.json
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@@ -0,0 +1,12 @@
[
{
"insightsObject": "conversations",
"attributeName": "conversation_measure_6",
"questions": ["was_helpful"]
},
{
"insightsObject": "conversations",
"attributeName": "conversation_measure_7",
"questions": ["would_recommend"]
}
]
11 changes: 7 additions & 4 deletions twilio-iac/helplines/nzba/common.hcl
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Expand Up @@ -6,10 +6,13 @@ locals {


local_config = {
helpline = "Barnardos"
default_autopilot_chatbot_enabled = false
task_language = "en-NZ"
helpline_region = "eu-west-1"
helpline = "Barnardos"
task_language = "en-NZ"
helpline_region = "eu-west-1"

lex_v2_bot_languages = {
en_NZBA : ["pre_survey", "post_survey"]
}

workflows = {
master : {
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38 changes: 34 additions & 4 deletions ...onfigs/lex_v2/en_US/bots/post_survey.json → ...figs/lex_v2/en_NZBA/bots/post_survey.json
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@@ -1,29 +1,59 @@
{
"post_survey": {
"description": "General es/bots Post Survey bot",
"description": "General configs/lex_v2/en_NZBA/bots Post Survey bot",
"locale": "en_US",
"child_directed": true,
"idle_session_ttl_in_seconds": "600",
"idle_session_ttl_in_seconds": "300",
"type": "Bot",
"intents": {
"post_survey_yes": {
"utterances": [
{
"utterance": "Yes"
},
{
"utterance": "yes"
},
{
"utterance": "yeah"
},
{
"utterance": "1"
}
],
"closing_response": {
"message": "Thank you for reaching out. Please contact us again if you need more help."
},
"slot_priorities": {
"1": {
"slot_name": "was_helpful",
"slot_type_name": "yes_no",
"slot_question": "Did you find this conversation helpful? Please answer Yes or No."
"slot_question": "Did you find this conversation helpful? Please answer Yes or No.",
"failure_response": "Thank you for reaching out. Please contact us again if you need more help."
},
"2": {
"slot_name": "would_recommend",
"slot_type_name": "yes_no",
"slot_question": "Based on this conversation, would you recommend that someone in a similar situation contact us? Please answer Yes or No."
"slot_question": "Based on this conversation, would you recommend that someone in a similar situation contact us? Please answer Yes or No.",
"failure_response": "Thank you for reaching out. Please contact us again if you need more help."
}
}
},
"post_survey_no": {
"utterances": [
{
"utterance": "No"
},
{
"utterance": "no"
},
{
"utterance": "nope"
},
{
"utterance": "2"
}
],
"closing_response": {
"message": "Thank you for reaching out. Please contact us again if you need more help."
},
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6 changes: 2 additions & 4 deletions ...configs/lex_v2/en_US/bots/pre_survey.json → ...nfigs/lex_v2/en_NZBA/bots/pre_survey.json
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@@ -1,11 +1,9 @@
{
"pre_survey": {
"description": "Example configs/lex_v2/en_US/bots Pre Survey bot",
"description": "Example configs/lex_v2/en_NZBA/bots Pre Survey bot",
"locale": "en_US",
"child_directed": true,
"idle_session_ttl_in_seconds": "600",
"staging_bot_alias_id": "QUIVYKVF4P",
"production_bot_alias_id": "AHEY3RKT3F",
"idle_session_ttl_in_seconds": "300",
"type": "Bot",
"intents": {
"pre_survey": {
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67 changes: 67 additions & 0 deletions twilio-iac/helplines/nzba/configs/lex_v2/en_NZBA/intents/post_survey_no.json
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{
"intentName": "post_survey_no",
"description": "Post Survey Intent - Yes",
"sampleUtterances": [
{
"utterance": "No"
},
{
"utterance": "no"
},
{
"utterance": "nope"
},
{
"utterance": "2"
}
],
"dialogCodeHook": {
"enabled": false
},
"fulfillmentCodeHook": {
"enabled": false,
"active": true,
"postFulfillmentStatusSpecification": {
"successNextStep": {
"dialogAction": {
"type": "CloseIntent"
},
"intent": {}
},
"failureNextStep": {
"dialogAction": {
"type": "CloseIntent"
},
"intent": {}
},
"timeoutNextStep": {
"dialogAction": {
"type": "CloseIntent"
},
"intent": {}
}
}
},
"slotPriorities": [],
"intentClosingSetting": {
"closingResponse": {
"messageGroups": [
{
"message": {
"plainTextMessage": {
"value": "Thank you for reaching out. Please contact us again if you need more help."
}
}
}
],
"allowInterrupt": true
},
"active": true,
"nextStep": {
"dialogAction": {
"type": "EndConversation"
},
"intent": {}
}
}
}
76 changes: 76 additions & 0 deletions twilio-iac/helplines/nzba/configs/lex_v2/en_NZBA/intents/post_survey_yes.json
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{
"intentName": "post_survey_yes",
"description": "Post Survey Intent - Yes",
"sampleUtterances": [
{
"utterance": "Yes"
},
{
"utterance": "yes"
},
{
"utterance": "yeah"
},
{
"utterance": "1"
}
],
"dialogCodeHook": {
"enabled": false
},
"fulfillmentCodeHook": {
"enabled": false,
"active": true,
"postFulfillmentStatusSpecification": {
"successNextStep": {
"dialogAction": {
"type": "CloseIntent"
},
"intent": {}
},
"failureNextStep": {
"dialogAction": {
"type": "CloseIntent"
},
"intent": {}
},
"timeoutNextStep": {
"dialogAction": {
"type": "CloseIntent"
},
"intent": {}
}
}
},
"slotPriorities": [
{
"priority": 1,
"slotName": "was_helpful"
},
{
"priority": 2,
"slotName": "would_recommend"
}
],
"intentClosingSetting": {
"closingResponse": {
"messageGroups": [
{
"message": {
"plainTextMessage": {
"value": "Thank you for reaching out. Please contact us again if you need more help."
}
}
}
],
"allowInterrupt": true
},
"active": true,
"nextStep": {
"dialogAction": {
"type": "EndConversation"
},
"intent": {}
}
}
}
120 changes: 120 additions & 0 deletions twilio-iac/helplines/nzba/configs/lex_v2/en_NZBA/intents/pre_survey.json
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{
"intentName": "pre_survey",
"description": "Example configs/lex_v2/en_NZBA/bots Pre Survey bot",
"sampleUtterances": [
{
"utterance": "trigger_pre_survey"
},
{
"utterance": "Incoming webchat contact"
}
],
"dialogCodeHook": {
"enabled": false
},
"fulfillmentCodeHook": {
"enabled": false,
"active": true,
"postFulfillmentStatusSpecification": {
"successNextStep": {
"dialogAction": {
"type": "CloseIntent"
},
"intent": {}
},
"failureNextStep": {
"dialogAction": {
"type": "CloseIntent"
},
"intent": {}
},
"timeoutNextStep": {
"dialogAction": {
"type": "CloseIntent"
},
"intent": {}
}
}
},
"slotPriorities": [
{
"priority": 1,
"slotName": "aboutSelf"
},
{
"priority": 2,
"slotName": "age"
},
{
"priority": 3,
"slotName": "gender"
}
],
"intentClosingSetting": {
"closingResponse": {
"messageGroups": [
{
"message": {
"plainTextMessage": {
"value": "We will transfer you now. Please hold for a counsellor."
}
}
}
],
"allowInterrupt": true
},
"active": true,
"nextStep": {
"dialogAction": {
"type": "EndConversation"
},
"intent": {}
}
},
"initialResponseSetting": {
"initialResponse": {
"messageGroups": [
{
"message": {
"plainTextMessage": {
"value": "Welcome to the helpline. Please answer the following questions."
}
}
}
],
"allowInterrupt": true
},
"active": true,
"nextStep": {
"dialogAction": {
"type": "InvokeDialogCodeHook"
},
"intent": {}
},
"codeHook": {
"enableCodeHookInvocation": true,
"active": true,
"postCodeHookSpecification": {
"successNextStep": {
"dialogAction": {
"type": "ElicitSlot",
"slotToElicit": "aboutSelf"
},
"intent": {}
},
"failureNextStep": {
"dialogAction": {
"type": "EndConversation"
},
"intent": {}
},
"timeoutNextStep": {
"dialogAction": {
"type": "EndConversation"
},
"intent": {}
}
}
}
}
}
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