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customer-feedback-analysis

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NLP survey analysis pipeline for Shopify (Zigpoll/KNO/other) CSV exports. Classifies sentiment & themes (free demo mode or OpenAI mode) and outputs multi-sheet Excel with charts.

  • Updated Aug 20, 2025
  • Python

This project implements sentiment analysis on restaurant reviews using TextBlob and VADER to classify customer feedback as positive or negative. By comparing model performances, it identifies the most effective approach for sentiment evaluation, offering actionable insights to enhance customer experience and optimize business strategies.

  • Updated Dec 6, 2024
  • HTML

Automate customer feedback classification with this n8n automation template. This n8n automation uses AI to analyze and categorize feedback, stores structured results in Google Sheets and sends real-time Slack alerts for critical insights. A ready-to-use n8n workflow template for CX, support and product teams.

  • Updated Jan 2, 2026

This project analyzes insurance data in Power BI, integrating sentiment analysis to evaluate customer feedback. Visualizations include Word Cloud, Decomposition Tree, and sentiment scoring to assess claims trends, policy performance, and demographic impacts, helping stakeholders optimize strategies and improve customer engagement. 📊

  • Updated Apr 13, 2025

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